Policies

Deposit Policy

Stretch led requires a 50% deposit to be paid upfront in order to secure your booking. Deposits are non-refundable, you can reschedule your appointment and your deposit will be transferred over to your future booking. If you are unable to reschedule, please contact us at least 48 hours before your appointment. 

Late Cancellation Policy

Stretch led requires 24 hours prior notice for cancellations before you are charged the full, non-refundable fee.

Late Arrival Policy
If you arrive more than 15 minutes late to your appointment without prior communication, your appointment will be cancelled and you will be charged the full, non-refundable fee.

Privacy Policy

When you provide us with your information to secure a booking or subscribe to our mail list for updates and promotions, we are committed to protecting your privacy. We guarantee that your information will never be shared with any third parties. Below highlights what information we collect, use and why:

We collect or use the following information to provide services:

· Names and contact details

· Addresses

· Date of birth

· Payment details (including card or bank information for transfers and direct debits)

· Health information (including dietary requirements, allergies and health conditions)

· Health and safety information

We also collect or use the following information to provide services:

· Health information

We collect or use the following information for the operation of customer accounts and guarantees:

· Names and contact details

· Addresses

· Payment details (including card or bank information for transfers and direct debits)

· Purchase history

· Marketing preferences

We collect or use the following information for service updates or marketing purposes:

· Names and contact details

· Addresses

· Marketing preferences

· Purchase or viewing history

We collect or use the following information to comply with legal requirements:

· Name

· Contact information

· Financial transaction information

· Health and safety information

We also collect or use the following information to comply with legal requirements:

· Health information

Lawful bases

Our lawful bases for collecting or using personal information to provide services are:

· Consent

· Legal obligation

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

· Consent

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

· Consent

Our lawful bases for collecting or using personal information for legal requirements are:

· Consent

· Legal obligation

Where we get personal information from

· People directly

How long we keep information

· We keep your information for as long as you use our services, or until you request it’s deletion, at which we will promptly remove it.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

To make a data protection rights request, please get in contact.

Contact

If you have any questions or concerns about the use of your personal data, you can contact tan@stretchled.co.uk